CONTENTS

Communications of the IIMA

Volume 5 Issue 2 2005

CIO/CTO Job Roles: An Emerging Organizational Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Robert C. Beatty, Kirk P. Arnett, and Chang Liu

Soft-skills Training and Cultural Sensitization of Indian BPO workers: A

Qualitative Study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Ramesh Subramanian

Web-based Aptitude Tests at Universities in German-speaking Countries . . . . . . . . . . . . . . . . . . . . . . . 25

Michael Amberg, Sonja Fischer, and Manuela Schröder

The Diffusion of Internet Interactivity on Retail Web Sites: A Customer Relationship Model . . . . . . . . . 35

Noor Raihan Ab Hamid and G. Michael McGrath

War against Spam: A Comparative Analysis of the US and The European Legal Approach . . . . . . . . . 47

Sylvia Mercado Kierkegaard

Workplace Surveillance and Employee Privacy: Implementing an Effective Computer

Use Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Scott Cox, Tanya Goette and Dale Young

Mobile Computing for Hospitals: Transition Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Warren Adis

A Comprehensive Analysis of the H-1B and L-1 Visa Programs in the U.S.

From an IT Perspective . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Donald R. Moscato and Eric D. Moscato

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