Journal
of International Technology and Information Management
Abstract
83. Statistical Process Control
For The Engineering IT Support Incident Life Cycle
Binay Anand, Halliburton
Corporation
This paper describes a
new Statistical Process Control technique to better manage the engineering
Information Technology life cycle process.
This includes the identification of the activities in the engineering IT
support lifecycle initiation, reproduction, analysis and resolution
phases. The performance of these
lifecycle activities are analyzed using a highly modified Chart of Individuals,
Statistical Process Control approach.
This new type of SPC system can help engineering IT management to
determine whether or not a support incident is in control. Out of control support incidents can then be
investigated for special causes so that corrective action may be taken.
93. Inference-Guiding
for Intelligent Agents
Jinchang Wang, The Richard Stockton College of New Jersey
In many applications of intelligent agents, initially given facts are not sufficient to reach a decision, and more data are needed. In that case, Inference-guiding is needed to identify the missing information and lead inference to a conclusion. This paper presents a new inference-guiding strategy that selects the key pieces of missing information in such a way that the total cost of acquiring additional information for reaching a conclusion is the lowest. The computational experiments show that the new strategy is more effective and economical than the inference-guiding strategies currently available for the intelligent systems.
109. Non-Response Error within Internet Surveys: A
Cautionary Note
Carl S. Bozman, Gonzaga
University
Donald E. Stem, Jr., Washington
State University
The use of the internet as a method to conduct survey research has expanded rapidly over the past decade. High speeds of response and lower expenses have driven this rapid growth. Relatively low response rates, however, suggest online surveys may be compromised by high levels of non-sampling error. This paper examines a major component of non-sampling error and the consequences that may be associated with internet survey non-response. Known population parameters are compared to point estimates from a census as well as a random sample of non-respondents in order to provide insight on the magnitude and direction of non-response error. Issue salience and response latency are found to exhibit a significant relationship to self-selection and response valance biases. Specifically, lower rates of non-response were obtained from respondents who perceived the topic of the survey as more important and patterns of response were more favorable among initial study participants.
117. Acceptance Of Wireless Internet Via Mobile Technology In China
June Lu, University of Houston – Victoria
Chang Liu, Northern Illinois University
Chun-Sheng Yu, University of Houston – Victoria
James E. Yao, Montclair State University
This study
explores factors associated with the acceptance of Wireless Internet via Mobile
Technology (WIMT) in China. The results indicate that the acceptance of WIMT is
related to the factors of perceived usefulness, perceived ease of use, social
influences, wireless trust environment, and facilitating conditions. It
provides diagnostic insight into how different factors influence user intention
to accept WIMT in China, and thus help business develop strategy to prompt WIMT
communications and mobile commerce there
131. Analyzing The Effect Of Top Management Support On Information System (IS) Performance
Across Organizations And Industries Using
Hierarchical Linear Modeling
Thawatchai Jitpaiboon, Ball State University
Sema A. Kalaian, Eastern Michigan University
Top management support has long been conceivable as an
important factor for the success of IS projects. Due to the hierarchical nature
of an organization, a cross-level interaction can occur among nested levels. Thus, using
inappropriate statistical analysis can cause misleading results and lost of
information. This study provides two contributions to the IS research. First,
Hierarchical Linear Modeling (HLM) was used to explain the cross-level
interaction between organizational level and industry level. Second, unlike
other studies focusing on an organizational level, this study considers top
management support at the industry level and examines the mediating role of top
management support between the two levels.
145.
Contextual Analysis of Enterprise Mobile Services Requirements
Radhika Jain, Georgia
State University
This
article presents a framework to classify various types of mobile services
implemented in organizational settings. Based on the objectives of wireless
information systems (WIS), we identify three categories viz. enterprise mobile
services, enterprise-advantage mobile services, and consumer mobile services.
While the last two categories of mobile services have received broader
attention, there has not been much work done in analyzing the role of mobile
services in the organizational settings specific to various industries. In this
article, we attempt to fill this void by synthesizing the extant literature in
this area. Based on the degree of user’s mobility in their organizational
settings, we categorize enterprise mobile services in three subcategories. This
categorization helps identify differences in the information access needs of
users. We then discuss how firms belonging to various industries can benefit
from mobile services and various issues that need to be addressed before
embracing such services. Finally this paper concludes with identification of
potential research topics.